DoorDash glitch gave customers free food worth thousands of dollars


Some DoorDash customers took advantage of a glitch on the food delivery site to order thousands of dollars worth of groceries and food for free.

Social media posts pointed to an issue affecting the site on Thursday evening that allowed users to checkout without making a payment.

A customer showed a receipt to his DoorDash account for over $3,000, with items including 32 packs of diapers and 45 units of baking soda. A photo posted later by the user showed several boxes of liquor that appear to have been ordered from the site.

In a Twitter post, another customer told Insider that he received free goods worth around $10,000 as a result of the issue.

Some customers who have successfully completed a fraudulent order have boasted that they blocked their card to prevent DoorDash from taking a payment from them retroactively.

A user who told Insider he bought $400 worth of items from the app said DoorDash hasn’t been in touch to pick up any items.

According to the DoorDash website, the site charges a commission on all orders. It appears that the merchants delivering the products were the ones missing most of the payments due to the glitch, according to the company.

A spokesperson told Insider: “On the evening of July 7, DoorDash experienced an issue processing payments and as a result some users were able to pay without an authorized payment method for a short time. We were later notified that some users were placing fraudulent orders and we immediately fixed the problem.

The spokesperson added: “We are actively canceling fraudulent orders and are in contact with affected merchants to ensure they are compensated for any unauthorized orders they may have received. We are working to ensure that we offer always the highest quality of service to the communities we serve, and we sincerely apologize for any inconvenience caused by this.”


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