CRM software is a powerful and sophisticated tool that can manage your business interactions with customers. This type of customer management platform is used globally to streamline operations and bring sales and customer service teams closer together. A unified VoIP-CRM system with Web Real-Time Communication (WebRTC) capabilities can provide the ability to monitor a variety of real-time communications, even when you are working remotely, internationally or out of the office, this which streamlines internal processes. There are huge benefits to integrating your phone systems and CRM solutions.
Zadarma, a globally recognized VoIP provider, has its own CRM, ZCRM. This intuitively designed CRM can help automate all key processes, as part of the standard VoIP package, at no additional cost. ZCRM is fully integrated with Zadarma’s telephony and PBX and is suitable for all businesses, regardless of size and employee usage. Zadarma’s cloud-based CRM solution helps you track relationships with existing and potential customers and partners, easily plan daily tasks, and create automated call analytics and lead reports to support and improve conversion prospects.
Zadarma is continually optimizing and adding to ZCRM’s list of features to leverage an already incredibly powerful unified platform, for customer relationship management and all voice communications.
Zadarma’s ZCRM offers the following benefits:
- Clear and intuitive interface
- Complete and free integration with Zadarma PBX
- One-click calls from the browser
- Automatic routing of calls to the responsible agent
- Convenient display of current tasks: Kanban, list or in the calendar
- Automatic lead creation
- Complete history of interactions with the customer displayed in the customer card
- Export and import function of customer database to and from other CRM systems
- Create and manage teams and monitor tasks
- Recognize every customer who calls or emails you
- Manage customers, employees and prospects, delegate and transfer calls
- Call directly from the CRM Web interface or from a softphone
- New feature: Analytics reports on calls and leads / agreements to monitor customer service and call performance
One of the biggest benefits of integrating your VoIP-CRM solution is that it provides a complete 360 ° view of your customers. From sales and support to finance and accounting, these systems provide complete visibility into your customers’ purchasing habits and communication history, customer service team performance and most importantly streamline workflows. . An integrated VoIP-CRM can improve lead prioritization and awareness, as well as lead history monitoring, providing valuable reminders and tasks for your customers and sales teams. This ensures that no calls are missed and that all communications are tracked.
ZCRM’s feature list is stronger than ever. Call and Lead Analysis Reports, now available through ZCRM, give business leaders even better insight into team and call performance. Consistent data gathered through analytical reports provides executives with insightful analysis and reporting, so you can track changes in your customer’s preferences, profitability and loyalty, providing a complete 360 ° view of the customer base . ZCRM provides a unified platform for customer relationship management and centralizes all voice communications. This integrated solution gives businesses a better opportunity to build lasting relationships and determine where there is potential for future growth. It’s free and you can start enjoying ZCRM right now.
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